That said, anyone who runs into difficulties now may be forced to go through Microsoft support channels to get the files they need, rather than simply obtain them from Microsoft's server. It may be that the process was simply too difficult to explain - and would probably only have been used by a small percentage of the console's new userbase. "Because of the complexity of this customer support process we've actually removed the page and we will work with customers directly to make sure they have a smooth experience." "The site was not an alternative way to take the Day One update and customers still need to connect to Xbox Live for the update," a spokesperson said. The files which users could download to do so have also been pulled. The company issued Eurogamer a statement contradicting its earlier claim that the site could be used to manually update an Xbox One's firmware. UPDATE: Microsoft has removed its instructions for updating Xbox One without connecting it to the internet.
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